At the core of the distributor’s logistics expense was a primary carrier contract—a dense, 50-page document detailing costs by state, weight, and delivery type. To ensure invoice accuracy, the company was paying a third-party auditor more than $400,000 annually to validate carrier charges against this contract. Not only was this costly; it was also slow, with the validation coming as a periodic, static report, hindering the distributor’s ability to respond quickly to discrepancies. Further, relying on this black box process left the distributor unable to verify, interrogate, or improve the logic used to audit its own carrier quotes.