About Foxtrot

Foxtrot Services, founded by former Palantir employees with deep experience building and deploying large-scale AI/data solutions, is a certified strategic-alliance partner of Palantir Technologies. We work across industries (automotive, healthcare, financial services, supply-chain, and more), from enterprise data engineering to AI-powered use-cases and integrations. We value curiosity, technical fluency, strong collaboration, and high integrity.

Your Role

As a CSS Support Engineer at Foxtrot, you will be at the heart of the user experience, working directly with customers and internal teams to keep Palantir Foundry running smoothly across a wide range of industries. You will solve complex technical problems, serve as a bridge between users and product teams, and help scale our support systems as we grow.

This role goes beyond resolving tickets. You will deepen your understanding of the platform, advocate for users, and contribute to product improvements by translating patterns into actionable insights. Your technical fluency, problem-solving abilities, and customer-first mindset will be essential.

Responsibilities

This role requires adaptability, strong teamwork, and the ability to manage multiple tasks simultaneously. Responsibilities may include:

• Serve as a technical point of contact for Data Engineers and Foundry users, offering expert guidance and first-line support.
• Develop a deep understanding of Foundry applications and use that knowledge to resolve customer issues effectively.
• Collaborate with product engineers to identify, troubleshoot, and resolve bugs impacting users.
• Lead initiatives to improve customer support processes, with a focus on scalability and efficiency.
• Create and enhance documentation to clarify complex concepts and address knowledge gaps.

Qualifications

• Experience with analytical software platforms and large-scale data used to solve business problems.
• Familiarity with advanced data analysis or engineering tools, and the ability to help others use them effectively.
• Knowledge of development best practices such as branching, testing, and version control.
• Previous experience in a customer-facing support role, ideally working with complex software systems.
• Strong skills in managing support tickets and helping users succeed.
• Ability to prioritize and manage work independently in a fast-paced environment.
• Clear, thoughtful written communication—especially in technical documentation and customer support.

Preferred Experience

• Experience improving or scaling support systems and workflows.
• Background with data-heavy environments or platforms like Palantir Foundry.
• Familiarity with REST APIs and integrating external systems.
• Experience working closely with engineering, product, and customer success teams.

Why Work at Foxtrot?

• A unique opportunity to join a fast-growing, technically sophisticated services firm at an exciting moment in the market.
• Be part of a mission-driven team working at the edge of AI, data, and enterprise transformation.
• Help build the future of delivery within a company that values operational excellence and strong internal culture.
• Collaborate with sharp, supportive teammates and industry-leading tools like Palantir Foundry.
• Enjoy flexibility, autonomy, and meaningful opportunities for growth in a high-trust, low-ego environment.

Foxtrot Services is an equal opportunity employer committed to fostering a diverse, inclusive work environment. We comply with all applicable federal, state, and local employment laws and do not discriminate on the basis of any protected characteristic.